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Archive for July, 2018

Data Recovery from Lenovo Thinkpad X1 Carbon SSD (SanDisk)

A customer recently delivered a Lenovo Thinkpad X1 to us for data recovery. When the system would start, the error message “a disk read error occurred” would appear on the screen. The POST process will halt at this point. We opened up the system and found a proprietary SSD made by SanDisk (SD5SG2-256G) using a […]

The Perils of Problem Fixation: what End-Users and Sys Admins can learn from Aviation Accidents

On the 29th of December 1972 Eastern Airlines flight 401 takes off from a bitterly cold New York en route to Miami. 163 passengers are on board, most of them hoping to celebrate the New Year in the sun. Approaching Miami the pilot presses the button to activate the landing gear. Normally, a green light […]